The following provides answers to some of the frequently asked questions

Returns:

Products purchased directly from Boytone may be returned under circumstances:

  • Within 30 days of the original shipment for any reason*; or
  • Within 1 year of date of original purchase for a defect**

* 30-day return policy applies only to Boytone products that are purchased directly from Boytone (online store or via phone).

** In a case of a product defect, Boytone will (1) repair the Product at no charge or (2) replace the Product with a replacement or of a product of equal or less value

Warranty:

Boytone warrants product with Serial Number (found on outer packaging by UPC barcode): to be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, as evidenced by the UPC and purchase receipt and/or verification of purchase when purchased from a verified third party seller.

During the warranty period, Boytone shall repair or replace product if defective. If replaced, the replacement shall be with a product of equal value. This warranty is limited to the purchaser and is not transferable. This warranty is only valid when Boytone is notified at their contact information, serial number verified and an acceptable copy of purchase receipt is submitted.

Unable to connect?

  1. Make sure your Bluetooth function is turned on, is on the correct Bluetooth function and your device and is not connected to any other Bluetooth function.
  2. If your system is connected to another device; go on the device and disconnect the Bluetooth.
  3. Connect via Bluetooth.
  4. When connected, Boytone system will make a sound when connected.

Boytone and music:

Boytone supports music streaming of many listed sorts.

MP3 Players
Vinyl Records
MP3 playback on USB flash drive or SD/MMC
AM/FM Radio
Tape Cassettes

When should I receive my order?

In most cases, we’ll process and ship your orders within 1 business day. At that point, expect it to take 3-5 business days to arrive to you depending on where in the country you are. In rare cases, we’ll need a couple days to process your order.

 

 

SAFE USE & HAZARD WARNINGS

Keep this product and its accessories out of reach of children. Handling or use by children may pose a risk of death or serious injury. Contains small parts and cords that may pose a risk of choking or strangulation. Failure to use, clean, or maintain Boytone products and accessories according to manufacturers instructions may increase the risk of damage to not only the product to ones self.

About California Proposition 65

California’s Proposition 65, also known as the Safe Drinking Water and Toxic Enforcement Act of 1986, provides California consumers with certain warnings for products that may expose them to chemicals known to the state of California to cause cancer, and/or birth defects or other reproductive harm, if those products can expose consumers to such chemical(s) above certain threshold levels. Proposition 65 is a consumer “right-to-know” law. Manufacturers, distributors, and suppliers may be required to provide certain warnings to comply with Proposition 65 safe harbor warning regulations. We provide high quality, safe products for our customers.

We are dedicated to working with our customers and suppliers to meet all applicable consumer safety requirements related to our products, including California Proposition 65 warning regulations. Proposition 65 is administered by California’s Office of Environmental Health Hazard Assessment (OEHHA), a part of the California Environmental Protection Agency. It requires the State to publish and maintain a list of substances identified as carcinogens and/or reproductive toxicants to be available to the general public. The chemical list contains a wide range of naturally occurring and synthetic chemicals. For a complete list of these chemicals, visit:

http://oehha.ca.gov/proposition-65/proposition-65-list.

Boytone is committed to the health and safety of our customers and the general public, as well as maintaining compliance with all applicable laws.  For more information on California’s Proposition 65, visit https://oehha.ca.gov/proposition-65